Frequently Asked Questions
Key Metrix provides a customized quote for each client. We are on HCAI and can submit for funding to the client’s motor vehicle insurer. We can also work with available agency funding or as a med-legal report.
Key Metrix is fully PHIPA compliant both with our App interface and cloud-based Alytx platform. In both spaces, the client is only identified by a unique client ID. No personally identifying information is saved . If a user were to lose their device, we can remotely disable as soon as it is reported missing to our customer care team.
As part of our onboarding program, Key Metrix provides training to all users. PSW’s, Rehab Therapists and family caregivers all report Alytx is simple and easy to use. If one can choose a show on Netflix or order food on Skip the Dishes, one can use Alytx. We also have the ability to customize the app for other languages if the user’s first language is not English.
We know that family caregivers are often providing the bulk of the support for the client recovering from a serious injury. Alyx is currently being used by families who have decided to provide most if not all of the client’s attendant care. We train the family and the Alytx care insights helps the team better understand their cleint’s needs and recovery journey.
We believe data insights can lead to better rehab outcomes, even if these means identifying a client who is struggling and needs a change. This could mean a change in goals, a change in workers or a different intervention. When we catch these problems early with real-time feedback, we can make better use of finite funding resources.
Maintaining rapport is essential to rehab outcomes. We do know that there are times within a PSW shift or a Rehab Therapy session, were there is downtime. The App is simple to use and only take a few seconds of a worker’s time to capture care data. Our onboarding includes client education so they better understand the value of Alytx, session notes can also been done immediately after an appointment if needed.
With our GPS and time-stamp features, using Alytx with a data package helps staff and teams show where and when client work was done. It uses very little data to run on a personal device. If preferred, Alytx can be used in offline mode, with data only uploading to the cloud once the user is on Wifi.
Alytx only records GPS coordinate and time when you record an activity or presentation. It does not run in the background and record the GPS coordinate all the time.